HELP US SERVE YOU BETTER

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees,and processing times among others.

Synthesis of Qualitative Data

Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD0 - I am satisfied with the service that I availed
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD1 - I spent a reasonable amount of time for my transaction
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD2 - The office followed the transaction's requirements and steps based on the information provided
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD3 - The steps (including payment) I needed to do for my transaction were easy and simple
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD4 - I easily found information about my transaction from the office or its website
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD5 - I paid a reasonable amount of fees for my transaction
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD6 - I feel the office was fair to everyone, or "walang palakasan", during my transaction
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD7 - I was treated courteously by staff, and (if asked for help) the staff was helpful
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable
SQD8 - I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me
Strongly Disagree
Disagree
Neither
Agree
Strongly Agree
Not Applicable

THANK YOU